Good: music
Driver: “Would you prefer some music or a quiet journey?” Passenger: “Quiet, please.” Driver: “Of course.”
CUSTOMER SERVICE · UPDATED OCTOBER 2026
GOOD CHAT. BETTER JOURNEYS.
A friendly driver knows when to talk — and when to leave the passenger in peace.
Bad: intrusive questions
Avoid: “Are you single? Where exactly do you live? Can I have your number?” Never flirt or ask sexual or personal questions.
Good: differing views
Passenger raises politics or religion. Driver: “I respect that people have different views. Would you like me to put the radio on?”
Bad: arguments
Avoid debating religion, football rivalries or politics with passengers, or making assumptions about someone’s identity.
Good: customer comfort
Passenger: “Could you turn the radio off?” Driver: “Certainly.”
Good: boundaries
If a passenger asks an uncomfortable question: “I’d rather keep our conversation professional, thank you.”
These are written scenarios for a future short video series; no recorded vlog or third-party footage is included.